Data Security Policy

iwbet Privacy Policy

Q: How can I request to update or delete my personal information?

Send an email to support@iwbet.app and clearly state which data you want updated or deleted. You can also contact us via 24/7 Live Chat on the website. We will act promptly on requests for data we hold without a legal basis for retention.

Q: How can I stop receiving promotional SMS or emails?

Contact support@iwbet.app or use the Live Chat on the website to opt out of promotional communications. After opting out, you will still receive essential service-related notifications (such as deposit and withdrawal notifications).

The iwbet platform is committed to protecting players' personal information. This policy explains data collection, use, and your rights.

Last updated: 29 October 2026

Table of Contents

Who we are
Information we collect
How we collect information
Purposes for using information
Sharing with third parties
Data retention and deletion
Cookies and tracking
Personal information security measures
User rights
Policy on minors
Changes to this policy
Contact us

Section 1

Who we are

iwbet is an online gaming platform offering football betting, Live Casino, Slots, and a variety of games all in one place for players in Myanmar. We operate the website https://iwbet.app and act as the data controller responsible for handling players' personal information.

This Privacy Policy ("Policy") applies to any person (referred to below as "User") who uses iwbet's website and services. By accessing this site, we consider that you have read and understood the information in this Policy.

Section 2

Information We Collect

We only collect information that is necessary to provide our services. This information can be divided into the following categories—

2.1 — Information You Provide Directly

Name, date of birth, and contact details provided when opening an account
Phone number and email address
Information required to verify your identity in connection with your payment method
A copy of your National Registration Card or citizenship identity card submitted for KYC (Know Your Customer) verification
Comments and questions submitted when contacting our support service

2.2 — Information Collected Automatically

IP address, browser type, and device information
Pages viewed on our site, click patterns, and times of visits
Access logs obtained from cookies and similar tracking technologies
Data relating to gaming history, bet amounts, and amounts won

2.3 — Information Obtained from Third Parties

We may access information from payment services (KBZPay, Wave Money, AYA Pay) and verification services. Information they provide will be handled in accordance with this Policy.

Section 3

How We Collect Information

We collect information through the following methods—

When you fill in the account registration form
When you carry out deposit or withdrawal transactions
When you contact us via Live Chat or email
Automatically via cookies while browsing the website
Data generated by gaming history and financial transactions

Section 4

Purposes for Which We Use Information

We will only use the information we collect for purposes that have a lawful basis—

Service Delivery

Opening, verifying, and managing accounts
Processing deposit and withdrawal transactions
Delivering gaming services smoothly
Managing bonus, promotion, and VIP offers

Security and Protection

Preventing fraud, money laundering, and platform abuse
Monitoring player safety
Conducting KYC (Know Your Customer) checks

Communications

Sending service-related notifications
Sending bonus and promotion updates (you may opt out)
Responding to customer service enquiries

Site Improvement

Conducting research to improve the user experience
Monitoring site performance and security

Section 5

Sharing with Third Parties

We will never sell, rent, or trade your personal information. However, we may share it with the following third parties where necessary to operate our services smoothly—

Payment service providers (KBZPay, Wave Money, AYA Pay, bank transfer) — to process payments
Account verification service providers — to conduct KYC checks
Technology infrastructure service providers — to maintain the platform
Legal authorities — when required by law

All of these partner service providers are contractually bound to handle your data at a level of protection consistent with this Policy. They may only use the data for the purposes we direct.

Section 6

Data Retention and Deletion

We will retain your data only for as long as is necessary to provide services and fulfil legal obligations—

Active account — from the date the account is closed until the end of the specified retention period
Financial transaction records — for the period required by law
Gaming records — for the period required for legal protection
KYC records — until the relevant legal obligations expire

Once the data retention period ends, we will securely delete or anonymise your data.

Section 7

Cookies and Tracking

Our website uses cookies and similar technologies. These help the site run smoothly, remember your preferences, and measure how well the site is performing—

Essential Cookies

Essential cookies are always active when you visit the site, as they are required for core functions (login, security checks). They cannot be declined.

Functional Cookies

These cookies remember your language preference and site settings. You can decline them, but your experience on the site may be affected.

Analytics Cookies

Analytics tools are used to understand which pages are visited on the site. These cookies can also be declined.

You can disable cookies from your browser settings, but please note that some features of the site may no longer be available.

Section 8

Personal Data Security Measures

iwbet has technical and organisational measures in place to protect your personal data—

Data transmission is protected with SSL (Secure Socket Layer) encryption
Databases are encrypted and access is restricted to authorised personnel only
Role-based Access Control policies are applied
Security audits are conducted regularly
Staff are trained on data protection
A data breach response plan is in place

However, we acknowledge that no security system is 100% foolproof. We recognise that residual risks exist and will continue working to minimise them.

Section 9

User Rights

Players using the iwbet platform have the following rights regarding their personal data—

Right to Access

You can view the data we hold about you. To make a request, contact us at [email protected].

Right to Rectification

You can request that inaccurate or incomplete data be corrected.

Right to Erasure

You can request deletion of data that we have no legal or legitimate reason to continue holding.

Right to Object

You can request to stop receiving marketing communications at any time. Service-related notifications will continue.

Right to Data Portability

You can request that your data be sent to you in a readable file format.

To exercise any of these rights, contact us at [email protected]. We will respond as quickly as possible after receiving your request.

Section 10

Policy on Minors

iwbet services are intended only for users aged 21 and above. If we become aware that personal data of a person under 21 has been collected, we will delete that data and close the account.

We encourage parents and guardians to use browser parental control tools to prevent children in their care from accessing the site.

Section 11

Changes to This Policy

We may update this privacy policy when needed. If there are significant changes, we will announce them via a service notification or in a prominent place on the website.

Continued use of the website after policy updates will be taken as acceptance of the revised policy. We encourage you to review this policy regularly.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our Customer Support team—

Email — [email protected]
24/7 Live Chat — available directly on the website in Myanmar language

If you are not satisfied with how we operate or handle your data, we support your right to lodge a complaint with the relevant data protection authority.

What You Should Know About Personal Data Protection

No. iwbet does not sell, rent, or trade your personal information to any third party. Data shared with payment and verification service providers is used solely to carry out their services, and they are required to follow the data protection rules agreed upon.

The retention period depends on the type of data and legal requirements. Data related to active accounts is kept for as long as the account remains active. Financial records and KYC data are retained for a period set by legal requirements. Once that period ends, the data is securely deleted.

Send an email to [email protected] and clearly state which data you want updated or deleted. You can also contact us via 24/7 Live Chat on the website. We will act promptly on requests for data we hold without a legal basis for retention.

KBZPay, Wave Money, AYA Pay, and bank transfer service providers receive only the information needed to process financial transactions. This includes the amount, sender verification, and transaction reference number. Gaming history and communication data will not be shared.

If you decline essential cookies, you will not be able to log in and the site will not function properly. If you decline analytics cookies, only your personal site browsing experience is affected, and the main services remain available.

If we become aware of a data breach, we will immediately address it and notify affected players as quickly as possible. We will put protective measures in place and work to prevent it from happening again.

Contact [email protected] or use the Live Chat on the website to opt out of promotional communications. After opting out, you will still receive essential service-related notifications (such as deposit and withdrawal notifications).